Will my membership be extended due to covid-19?
 All active memberships (as of 1st April 2020) will automatically receive 12 months complimentary membership extension.

Why is there a change in membership benefits and discounts?
Our membership programmes have been revamped to include our attractions and offerings to serve our members better. 

How can I switch to the new membership? 
All memberships will be switched automatically to our new membership programme.

Do I need to pay for the membership switch? 
No. You do not need to pay for the membership switch.

Can I opt out and seek refund for my membership? 
Membership fee is non-refundable. 

Why is there a change in the number of family members for the Family Explorers Membership?
We have adjusted the number of members for the new Family Explorers membership in this revamp to include new offerings, benefits and discounts. For all existing members, your current membership will automatically be updated with the new benefits and discounts. There will not be cost incurred for additional member should your current family membership has more than 4 members. For more details, you may refer to https://www.sdc.com.sg/be-a-member.   

Why is there a change in the redemption frequency for iWERKS movies?
Our membership programmes have been revamped to include our attractions and offerings to serve our members better. For more details, you may refer to https://www.sdc.com.sg/be-a-member.  

Can I still use my current membership card?
We have replaced the physical card with an e-Card. All existing members will receive an email to access the new membership portal with the e-Card. 

Is Youth membership the same as Adventurer membership? 
Yes. Youth membership has been renamed to Adventurer membership, and there is no age limit to the membership.

Is the membership opened to only Singaporeans and PRs? 
Our membership is open to all including non-Singaporeans.

How can I apply for the Membership?
You may apply for membership via https://www.sdc.com.sg/be-a-member.

Is photograph submission mandatory for the membership application?
Yes. Photograph is required on the e-Card for entry to the respective attractions. The photo requirements are:-  

Only one (1) group photo of all registered members is required for a family membership
• Must not include any non-registered members
• Members' faces must be fully visible
• No sunglasses, mask or headgears allowed. (Headgears worn in accordance with religious or racial customs are acceptable but should not hide facial features)
• JPEG format
• Image Size: 19:6

How long does it take to process my membership application?
Online membership application will be approved instantly.

Would I be issued a membership card?
All members will receive an e-card via the membership portal. 

How can I update my particulars or change my photograph?
Members can update their particulars by sending an email to membership@sdc.com.sg.

When I can renew my membership? 
Renewal can be done 2 months prior to the expiry date. 

Is there any age limit for Adventurer Membership?
There is no age limit for Adventurer Membership.

Can I sign up for the Family Explorers membership for a family of 2?
Yes, Family Explorer membership can sign up to a maximum of 4 persons made of immediate family members, grandparents or domestic helpers can be registered under the Family Explorer membership. Additional immediate family members, grandparents or domestic helpers can be added at $25 per person.

Can I include my fiancé or cousins in the Family Explorers Membership?
No. Only immediate family members, grandparents or domestic helpers can be registered under the Family Explorer membership.

Can I register all adults for the membership or is any age limit for my children to apply? 
Family Explorers membership is not restricted by any combination of adult or child. 

Is there a limit to the number of an additional immediate family members for the Family Explorer Membership?
There is no limit to the number of additional immediate family members, grandparents and helper that you can add on to the membership.

Is the membership card number personalized for each person in the same family? 
There will be ONE e-card given for every Family Explorer’s application.

Can my children who are part of my membership use the membership card without me or my spouse?
Yes, they may show the e-Card upon their visit. 

Can my friends enjoy the membership’s benefits and discounts on my behalf?
Members’ benefits are non-transferable and are only for the use of members whose name are printed on the individual card. 

I would like to renew my membership. When can I do so?
You can renew your membership 60 days before your membership expires.

How do I renew my membership?
You may do so after logging in to your membership account and clicking the “Renew Now” button. Follow the displayed steps and make payment. You will receive an email confirmation with the receipt.

 I want to renew my membership; however I want to remove/add a family member
Please email membership@sdc.com.sg before proceeding with renewal. We will update your membership information so the correct renewal rate will be reflected before you make payment.

If I renew my membership today, will the start date of my membership be reflected as today’s date?
No, your new membership cycle will start the day after the end of your current membership cycle.

 Is there an expiration date for the use of the benefits?
Members’ benefits and discount will be ceased when the membership expire.

How many ticket(s) can I redeem for Escape Room?
Members will receive complimentary tickets based on their entitlements listed in their members’ portal. Any additional tickets can be purchased at member discount if required. For more details on the discounts, please refer to https://www.sdc.com.sg/be-a-member 

How many ticket(s) am I redeem to for Laser Tag?
Members will receive complimentary tickets based on their entitlements listed in their members’ portal. Any additional tickets can be purchased at member discount if required. For more details on the discounts, please refer to https://www.sdc.com.sg/be-a-member 

How many ticket(s) am I entitled to for Crossfire Paintball?
Members will receive complimentary tickets based on their entitlements listed in their members’ portal. Any additional tickets can be purchased at member discount if required. For more details on the discounts, please refer to https://www.sdc.com.sg/be-a-member 

Can I carry forward my unused movies ticket to the following month? 
All complimentary tickets are based on members’ entitlements listed in their members’ portals. For Family Explorer’s iWERKS theatre movie tickets, it will be reset at the start of every month and any unclaimed tickets will not be rolled over. 

Can I watch two movies in the same month?
Members will receive complimentary tickets based on their entitlements listed in their members’ portal. Any additional tickets can be purchased if required. For more details on the discounts, please refer to https://www.sdc.com.sg/be-a-member 

How often will you change the blockbuster movies?
Each blockbuster movies will typically screen for an estimated 3 to 6 weeks.

Can I cancel my redeemed benefits online? 
No. Ticket redeemed is non-cancellable. 

For the attraction tickets, can I nominate a non-member to enjoy on my behalf?
Members’ benefits are non-transferable and are only for the use of members whose name are printed on the individual card. 

How can I make a booking to enjoy the 50% off venue rental on my birthday month?
Members can contact us our Sales & Marketing Department at 6792 6188 or email events@sdc.com.sg .

Can I purchase additional tickets if I’ve used up all my complimentary tickets?
Yes, additional tickets can be purchased at member discount. For more details on the discounts, please refer to https://www.sdc.com.sg/be-a-member 

Can I purchase membership as a gift for my friend? 
You may contact us at membership@sdc.com.sg should you wish to purchase membership as a gift. 

• All benefits and discounts are offered only upon presentation of the membership e-card and are not applicable with other discounts or during Singapore Discovery Centre’s closed park events.

• Membership is non-transferable and is only for the use of members whose name are printed on the individual e-card.

• The selection and frequency of iWERKS movie titles are at the sole discretion of Singapore Discovery Centre.

• Singapore Discovery Centre shall not be liable for any personal injury, loss or damage to any property or person arising from any cause whatsoever including whilst they are at the premises.

• Singapore Discovery Centre reserves the right to amend, alter and modify the terms and conditions stated herein without prior notice.

• Singapore Discovery Centre reserves the right to reject any application for membership and/or to cancel the membership with immediate effect.

• Singapore Discovery Centre reserves the right to make changes to prices, benefits and discounts of membership.

• A fee of $25 will be charged for each card replacement (due to loss, damaged, etc.).